Get in Touch With Us
This page explains how to contact the Best Social Casinos editorial team, what we can realistically help with, and where to go instead when your issue sits with a sweepstakes casino operator rather than with us. We are an independent comparison site covering social and sweepstakes casinos for US players. We do not hold accounts, balances, Gold Coins or Sweeps Coins on anyone's behalf, and we cannot process a redemption.
Write to the editorial team
Email is the only channel we run. Messages sent to our editorial address at lokcal.org are read by a person, and we aim to reply within two business days. Requests that involve checking an operator's official rules or current state availability can take longer, because we verify before we answer.
To get a useful reply faster, include:
- The page on lokcal.org you are writing about, and the section or claim in question.
- The operator's name as it appears on their site — for example Spinblitz, Lone Star or Casino.Click — rather than a nickname.
- Your state, if the question involves eligibility or geolocation. Availability differs state by state and the answer usually depends on it.
- Screenshots of any promotional terms you want us to check.
Please do not send government ID, account passwords, card numbers or bank details. We never need them, and we will delete anything of that kind that arrives.
Where commercial relationships fit in
Some links on this site are commercial. If you open an account with a brand we list, we may earn a commission. That arrangement pays for the research; it does not buy a position in our rankings, and it does not change what we write about an operator's limitations. If you believe a page reads as though it did, tell us and we will look at it.
Partnership and advertising enquiries are welcome through the same address. Please introduce the brand, the states it serves and the offer you want assessed. We do not accept pre-written reviews or guaranteed placement.
What we can help with, and what we cannot
| Bring this to us | Bring this to the operator |
|---|---|
| Corrections to anything we have published | Account verification and KYC document checks |
| Questions about how the sweepstakes model works in general | A pending or rejected coin redemption |
| Feedback on a review or comparison table | Missing Gold Coins or Sweeps Coins after a purchase or daily bonus |
| Suggestions for operators or topics to cover | Self-exclusion, deposit limits and account closure requests |
| Press, partnership and licensing enquiries | Disputes over playthrough requirements or coin expiration |
Every operator we list runs its own support desk, usually through in-account live chat or an email ticket. Complaints about a promotion, a balance or a redemption have to start there — and most operators require you to exhaust their internal complaints procedure before anything escalates. Keep your ticket numbers and dates.
Questions readers ask us most often
A large share of the mail we get repeats a handful of themes, so it is worth answering them here.
Why is a site available to my neighbor but not to me?
Sweepstakes casinos are governed largely at state level, not nationally, and operators decide for themselves which states they serve based on legal risk. Some states have passed laws or taken enforcement action against sweepstakes operators; others have not. Rules change often. Always check the operator's own eligible-states list and official rules before signing up, and expect it to change without much notice.
Do I have to buy coins to take part?
No. A defining feature of a legitimate promotional sweepstakes is a no-purchase-necessary route to entry. In practice that means daily login rewards, promotional drops and a free alternative method of entry, usually a mail-in request set out in the official rules. Buying a coin package is optional, and it buys Gold Coins for play; any Sweeps Coins attached are promotional. Outcomes in casino-style games are always chance-based, whichever route you took.
How old do I have to be?
Many operators set a minimum of 18, and some require 21 either across the board or in particular states. The operator's terms are the authority. These platforms are for adults only.
Are prizes taxable?
Prize redemptions may create federal and state tax obligations. We are not tax advisers and cannot tell you what you owe. Keep records of redemptions and any paperwork the operator sends, and check official IRS and state guidance or speak to a qualified professional.
Redemption and payment questions
We get more mail about redemption timing than anything else, so here is the shape of it. Sweeps Coins are redeemed, not withdrawn, and redemption is not instant anywhere. Typical gates include a minimum Sweeps Coin balance, a promotional playthrough requirement on promotional coins, and completed identity verification — government photo ID, personal details matching the account, and sometimes proof of address.
US operators commonly support debit card purchases and ACH bank transfers, with online payment providers, e-wallets and gift card options appearing on some platforms. Redemption routes are usually narrower than purchase routes. First redemptions almost always take longer than later ones because verification happens then. Processing times, fees, minimums and caps vary by operator and by method — read the terms on the operator's own cashier page, not a third-party summary, and tell us if what you find there contradicts what we published.
Corrections about a specific brand
If a detail on one of our reviews no longer matches the operator's site, we want the correction. These are the three brands we are asked about most, and the kind of thing worth flagging on each.
- Spinblitz — our highest-rated listing at 10.0, and the one readers write about most because of the headline 100 Million Gold Coins with the BLITZ JACKPOT. Gold Coins are for standard play only and carry no redemption value, so that figure says nothing about prize potential; the Sweeps Coin side and its playthrough conditions are what matter, and they sit in the operator's official rules. Tell us if the offer terms or eligible states have moved.
- Lone Star — rated 9.9, and listed because its welcome structure is unusually explicit: up to 500k GC plus 105 free SC. The two-currency split is easy to read, which is rare. The limitation is that "up to" numbers are tiered, so most accounts will not see the top figure, and the SC portion will carry its own conditions. Flag it if the tiers or the SC figure change.
- Casino.Click — rated 9.8, with a smaller, more modest welcome offer of 150 extra coins and 10 free spins. Readers sometimes write in assuming a low headline number means a weaker site; it does not, but it does mean the day-to-day rewards and game library matter more than the signup. The free spins are tied to specific titles, which the operator sets and can change. Let us know when they do.
Other brands we cover, including SplashCoins, Free Spins, Lucky.me, Crown Coins, Crash Duel, Spree and Mr Goodwin, are handled the same way. Send us the page, the claim and what you are seeing instead.
Responsible play and support contacts
If gaming has stopped being entertainment, please do not send that to us as a support ticket — go where the help actually is. Most operators offer deposit or purchase limits, cooling-off periods and self-exclusion inside account settings, and they are obliged to act on a self-exclusion request. Blocking software can restrict access at device level.
In the US, the National Council on Problem Gambling operates a national helpline, and Gamblers Anonymous runs local and online meetings. Both are independent of any operator and of this site. If you write to us about this, we will point you toward those resources and nothing else — we are not counselors.
How we assess the sites we list
Our ratings are editorial judgments made by our team, not customer-review scores and not the result of testing. We research operators' published official rules, terms and conditions, stated eligible states, age requirements, redemption minimums and payment options, and we re-check them on a schedule — this page was last reviewed on Sep 26, 2026 by Sophie Jenkins. Where an operator's advertised processing time is quoted, it is their claim, not a measured result. Commission never decides position. If our reasoning on a brand is unclear to you, ask and we will explain it.
Before you write
Check whether your question is really about us or about an operator's account handling — that one distinction resolves most of the mail we receive. If it is an operator matter, their support desk will be faster than we can ever be. If it is about something we published, or about how the sweepstakes model works before you sign up anywhere, write in. If you are also comparing options outside the US market, our rundown of casinos operating outside the GamStop scheme covers a different regulatory picture entirely and may answer the question first.
Nothing on this page is legal or financial advice. Whether a particular platform is available to you depends on your state and on the operator's terms at the time you read them, and both can change.